Application Support

After your implementation, our support team is standing by. They will be intimately familiar with your specific environment and ready provide any assistance you may require. Our service levels and response | resolution times can be set up according to your needs as an organization.

Support

Product Name ERP | Tracking | Monitoring ERP | Tracking | Monitoring ERP | Tracking | Monitoring ERP | Tracking | Monitoring
Version Version 10.3.1 Version 10.3.1 Version 10.3.1 Version 10.3.1
Platform Fee $150 AUD per Month $300 AUD per Month $600 AUD per Month Price per user
Modules Included ERP | Tracking | Monitoring ERP | Tracking | Monitoring ERP | Tracking | Monitoring ERP | Tracking | Monitoring
Users Included 1 – 10 11 – 20 21 – 50 51 – 500
Billing Cycle Monthly via Invoice Monthly via Invoice Monthly via Invoice Monthly via Invoice
         
Features        
Number of Companies unlimited unlimited unlimited unlimited
Development Environment included included included included
         
Support        
Support Hours 06:00 – 18:00 AU | NZ 06:00 – 18:00 AU | NZ 06:00 – 18:00 AU | NZ 06:00 – 18:00 AU | NZ
Support Type Email | Phone Email | Phone Email | Phone Email | Phone
Support – High Impact Incident Response 1 hour response | resolution 1 hour response | resolution 1 hour response | resolution 1 hour response | resolution
Support – Medium Impact Incident Response 2 hour response | resolution 2 hour response | resolution 2 hour response | resolution 2 hour response | resolution
Support – Low Impact Incident Response 3 hour response | resolution 3 hour response | resolution 3 hour response | resolution 3 hour response | resolution
         
Consulting | Services        
Initial Set Up | Configuration included included included included
Consulting | Implementation | Training $75 AUD per hour $75 AUD per hour $75 AUD per hour $75 AUD per hour
         
Hosting | Security | Compliance        
Software Updates included included included included
Managed Hosting | AWS | Azure | On Premesis included included included included
Server Monitoring included included included included
         
Tracking | Monitoring        
Tracking for Vehicle | Powered Device $10 AUD per Month | Per Device $10 AUD per Month | Per Device $10 AUD per Month | Per Device $10 AUD per Month | Per Device
Tracking for Phone Device | Tablet Device | Laptop included included included included
Data SIM card for Asset Device included included included included
         
Conditions        
Evaluation Period 90 days free with full functionality 90 days free with full functionality 90 days free with full functionality 90 days free with full functionality
Credit Card information not required not required not required not required