Application Support
After your implementation, our support team is standing by. They will be intimately familiar with your specific environment and ready provide any assistance you may require. Our service levels and response | resolution times can be set up according to your needs as an organization.
Support
| Product Name | ERP | Tracking | Monitoring | ERP | Tracking | Monitoring | ERP | Tracking | Monitoring | ERP | Tracking | Monitoring |
| Version | Version 10.3.1 | Version 10.3.1 | Version 10.3.1 | Version 10.3.1 |
| Platform Fee | $150 AUD per Month | $300 AUD per Month | $600 AUD per Month | Price per user |
| Modules Included | ERP | Tracking | Monitoring | ERP | Tracking | Monitoring | ERP | Tracking | Monitoring | ERP | Tracking | Monitoring |
| Users Included | 1 – 10 | 11 – 20 | 21 – 50 | 51 – 500 |
| Billing Cycle | Monthly via Invoice | Monthly via Invoice | Monthly via Invoice | Monthly via Invoice |
| Features | ||||
| Number of Companies | unlimited | unlimited | unlimited | unlimited |
| Development Environment | included | included | included | included |
| Support | ||||
| Support Hours | 06:00 – 18:00 AU | NZ | 06:00 – 18:00 AU | NZ | 06:00 – 18:00 AU | NZ | 06:00 – 18:00 AU | NZ |
| Support Type | Email | Phone | Email | Phone | Email | Phone | Email | Phone |
| Support – High Impact Incident Response | 1 hour response | resolution | 1 hour response | resolution | 1 hour response | resolution | 1 hour response | resolution |
| Support – Medium Impact Incident Response | 2 hour response | resolution | 2 hour response | resolution | 2 hour response | resolution | 2 hour response | resolution |
| Support – Low Impact Incident Response | 3 hour response | resolution | 3 hour response | resolution | 3 hour response | resolution | 3 hour response | resolution |
| Consulting | Services | ||||
| Initial Set Up | Configuration | included | included | included | included |
| Consulting | Implementation | Training | $75 AUD per hour | $75 AUD per hour | $75 AUD per hour | $75 AUD per hour |
| Hosting | Security | Compliance | ||||
| Software Updates | included | included | included | included |
| Managed Hosting | AWS | Azure | On Premesis | included | included | included | included |
| Server Monitoring | included | included | included | included |
| Tracking | Monitoring | ||||
| Tracking for Vehicle | Powered Device | $10 AUD per Month | Per Device | $10 AUD per Month | Per Device | $10 AUD per Month | Per Device | $10 AUD per Month | Per Device |
| Tracking for Phone Device | Tablet Device | Laptop | included | included | included | included |
| Data SIM card for Asset Device | included | included | included | included |
| Conditions | ||||
| Evaluation Period | 90 days free with full functionality | 90 days free with full functionality | 90 days free with full functionality | 90 days free with full functionality |
| Credit Card information | not required | not required | not required | not required |